***   Open Position with IMSI

Position: Customer Support Engineer SC - Home Subscriber Register

Location: Indonesia 

 

Position Description: -

 • Provide technical support for HLRi (ex siemens).

 • Correct NSS faults and performance degradations in the managed network

 • Responsible to be involved in the development and implementation of O&M processes

 • Responsible for co-operating with the technical support of 3rd party equipment

 • Responsible for preventive and corrective maintenance of HLRi (ex siemens).

 • Problems solved or escalated to the correct group/team.

 • Will be involved in software upgrades and correction updates HLRi (ex siemens).

 

Needed Competencies and Skills:-

 

- Independent in installation and/or commissioning and/or integration of HLRi (ex siemens).

 - Capable to do scratch install of HLRi (ex-siemens)

 - Network expansion activities. SW maintenance activities such as installation & test of technical/change notes /change deliveries.

 - Technical/customer acceptance testing. Technical support tasks including fault diagnosis and troubleshooting within own competence area.

 - Participates in fault management and/or help-desk activities. (Helpdesk, Kruse etc.)

 - Participates in emergency support activities.

 - Provides support for complex technical activities such a SW upgrades and technical audits.

 - On-site support at customers premises where participates network operation service (NOS), where applicable.

 - Planning and running a subproject, limited scope.

 - Knowledge in telecommunication and switching technology

 - Analytical and conceptual thinking

 - Collaboration skills

 - Customer service orientation

 - Integrity and credibility

 - Planning and organising skills 

 - Problem solving skills

 - Some experience in communicating with different groups/teams

 - Capability to Provide first line & second line maintenance (technical support) for the HLRi (ex siemens) equipments during the Network Operations Phase.

 - Capability to Correct HLRi (ex siemens) faults and performance degradations in the managed network

 - Responsible to be involved in the development and implementation of O&M processes

 - Responsible for co-operating with the technical support of 3rd party equipment

 - Responsible for preventive and corrective maintenance of HLRi (ex siemens).

 - Involved in software upgrades and correction updates to switching elements

 

Kindly share cv's or references at: niti.jain@imsigloba l.com