Technical Support Engineer (6 month contract)

Main Skills required:

The main responsibility of Technical Support Services (TSS) engineer is to
provide tier 2 technical support services for 3rd party VAS products. This
includes handling all the trouble tickets raised by Managed Services for
these products. In case the issue is not resolved on tier 2 level, e.g.
software correction or patch needed, the TSS engineer has to escalate it to
3rd parties support teams and follow it up.

The TSS engineer is required to update the status of all the tickets opened
in RESOLVE. An emergency phone is carried by the team which is rotated among
team members on weekly basis. The engineer responsible for each respective
platform is on call 24x7 and has to tackle emergency situations and other
cases within agreed SLA.

Airwide SMSC, FirstHop, Tecnomen, Telesoft, Unified Comm, PushEmail

1- Database knowledge

2- Unix/Linux knowledge

3- Good Telecom experience

4- Support experience for at least 2 years
Best Regards,
*Chan Choon Miang
**Ôø*
***¿¡* ***
Ãà* **
*Lemcon Networks*
+65 9795 8287
+65 6258 4842 (TeleFax)
Singapore
+8hrs GMT
*www.lemcon.com*