Position in NSN Worldwide,please see the job describtion as below :-

1) Access Manager
2)Configuration Management engineer
3)FIELD COORDINATOR
4)NOC MANAGER
5)NOC SHIFT LEADER
6)PERFORMANCE MANAGEMENT ENGINEER
7)SLM POWER ENGINEER

Feel free to call me at +603 79603292 / 7960 6589 / 7960 3275 or email
to sahira.rahman@connect44.com



ACCESS MANAGER

Main Purpose of Role:

To provide the technical expertise per technology to support all
Network Operations functions and interface with Vendor Care/Support
functions on technical matters for all technologies in scope. Overall
Leadership and Management of the delivery of Field Operations
functions for all Network and Infrastructure related matters

Main Responsibility Areas:

• Leadership & Management of the Technical Engineers & Technicians
teams

• Ensures the highest level technical support skills per technology

• Provides technical support to Fault Management function

• Provides technical support to Performance Management function

• Provides technical support to Configuration Management function

• Ensures collaboration with FM, PM, CM, SM & OSS Admin. to resolve
complex matters

• Corrective and Preventive Network & Infrastructure Maintenance

• Subcontractor & 3rd Party Management

• Project Support.

Key Tasks:

• Provides technical support per technology/infrestructure 24x7 (Call-
out)

• Ensures complex technical matters are resolved

• Ensures support to plan and execute complex network HW/SW upgrades

• Ensures technical expertise for investigations into major outages

• Ensures technical reports as required by NOC management

• Ensures technical competence development for Net Ops and FLM
subcontractors functions

• Interfacing with Vendors on escalated technical matters

• Ensures routine maintenance checks are documented, scheduled and
undertaken

• Ensures technical expertise to PM for report analysis and formulae
writing

• Leadership and management of the Field organisation

• Coaches Team Leaders and Individuals regarding O&M procedures

• Continuously reviews and ensure Procedures are updated

• Ensures spare parts always available for Corrective Maintenance

• Manages supplier relationships for 3rd party spares and ad hoc
services

• Plans and executes Preventative Maintenance schedules

• Provides Field weekly and monthly reports to Operations Director

• Maintains Test Equipment, Tool kits and vehicles

• Supports project managers with delivery of new Network Elements &
Sites

• Maintains POI relationship

• Acts as Interface on Landlord matters

• Manage retrofits as required by project, and any other (defined)
special projects

Key Competencies:

• People Management

• Employee Motivation

• Technical Report Writing

• Good communication skills

• Process Management

• Fault Management

• Configuration Management

• Performance Management

• Subcontractor Management

• Project Management

• Customer service orientation


Key Interfaces:

• Report to Network Operations Manager

• Customer counterpart

• NOC Manager

• Field Maintenance and FLM Subcontractor management

• Performance Management

• Configuration Management

• Network Planning and optimization (NPO)

• Vendor Care/Support organizations

Experience:

• At least two year hands on experience in O&M of NSN 2G radio
equipment

• Seven years experience in operating telecommunication networks

• 4 year of team management experience

• Experience in communicating with different groups/teams in a
multicultural environment

Education:

MSc., BSc./BS in Telecom or equivalent.





CONFIGURATION MANAGEMENT ENGINEER

Main Purpose of Role:

Ensures Network configuration consistency and ensures databases and
documentation are up-to-date

Main Responsibility Areas:

• Leadership and Management of the team (Management role only)

• Coaches and develops team (Management role only)

• Management of Network upgrades, additions and changes

• Maintenance of Network data and documentation

• Availability of Network software and data backups

• Maintenance and development of CM tools

• Supports PM with operational reconfigurations

• Supports FM with fault rectifications

• End User Provisioning (on request from Marketing/Customer Care)

Key Tasks:

• Manages Network consistency to ensure OSS corresponds to physical &
logical entities

• Manages SW/HW configuration and parameters, and feature changes to
the Network

• Receive & review requests for HW/SW Integrations, Upgrades &
Changes

• WO/RFC approval and execution

• Keeps records of all changes in the physical and logical entities
in the agreed scope.

• Implements integrations, upgrades & changes; or schedule to others

• Network acceptance testing

• Ensures Network database integrity and accuracy

• Ensures Documentation maintenance and accuracy

• Network Configuration tool maintenance & development

• Maintain Site Database regarding Configuration and Documentation

• Resolve Software/Hardware compatibility issues

• Participate in Planning & Optimisation Meetings

• Service Level Agreement Reporting on Provisioning

Key Competencies:

• Technical Skills appropriate to technology

• Database management

• Document control

• Team Leadership (when applicable)

Key Interfaces:

• Report to NOC Manager

• Performance Management

• Technical Support

• Performance Management

• Fault Management

Skills and knowledge:

• Analytical and conceptual thinking

• Strong followup

• Good team worker

• Good communication skills

• Self motivated

• Integrity and credibility

• Attention to detail

• Efficiency and quality

• Networking skills

Experience

• 3 years hands on experience on configuration management for NSN BSS/
RAN equipment

• At least five years experience in operating telecommunication
networks

• Experience in networking and collaborating with different units

• Hands on experience in Nokia NMS2000 or NetAct

• Ability to work in a team made up of staff with diverse cultural
backgrounds

Education :

• MSc., BSc. / four to five years industry experiance




FIELD COORDINATOR



Main Purpose of role:

Field operations and first line maintenance Management of
telecommunication equipment, power, site infrastructure and associated
equipment in the EMTS Region or geographical area assigned to his
duty. FLM management and subcontractor supervision.



Main Responsibility Areas:

• FLM Subcontractor management and supervision

• Spare Part Management

• Site Security Management/coordination with customer.

• Fleet Management

• Ensures collaboration with FM, PM, CM, SM & OSS Admin. to resolve
complex matters

• Corrective and Preventive Network & Infrastructure Maintenance

• Subcontractor & 3rd Party Management

• Project Team (NI) Support.

Key Tasks:

• Maintains spare part database and document

• Ensures Tools & Test Equipment for Field use

• Maintains contact lists for ad hoc suppliers

• Maintains contact list for local authorities

• Maintains contact list for Landlords

• Manages Security matters at sites and other Field premises

• Maintains Site & Premise documents (Site Folder).

• Management of FLM contract

• Supervision of preventive and corrective 7x24 maintenance
activities in the field

• Subcontractors assessment and SLA monitoring and control.

• Preventive maintenance of site infrastructure (Telco, Generator,
Air-conditioner, Power etc)

• FLM process description and control (with NOC and subcontractors)

• Periodic report revision and EMTS SLA monitoring

• Fault and event analysis in coordination with PM and improvement
plan for correction.

• Verification of subcontractors headcount, tools, laptops, mobile
phones, protocol analyzers, site master, etc for Operation &
Maintenance Team

• Consumables and refueling control and invoicing

• Site access keys management and physical security coordination with
ETISALAT

• Site acceptance of telecommunication equipment, civils and power.

• TT & WO/RFC control.

• Customer interaction

Key Competencies:

• Administration

• Work Force Management

• Spare Part Management

• Relationship management

• Network, Power and infrestructure kowledge

Key Interfaces:

• Report to Access Manager

• NOC Shift

• NOC Manager

• SLM Team

• Configuration and Performance Management

• NPO

• NI

• Customer representative

• Subcontractor

• 3rd parties (power, local instititutions, etc.)


Experience

• 3 years experience in field operations of telecommunication
networks

• 2 year in management.

• Minimun of 5 years experience in operating telecommunication
networks

• Contractor management experience

• Experience in communicating with different groups/teams in a
multicultural environment

Education

• MSc., BSc. or equivalent. 5 plus year preferable.



NOC MANAGER


Main Purpose of Role:

Leadership and management of centralized Network Operations functions
for a BSS network

Main Responsibility Areas:

• Fault Management

• Performance Management

• Configuration Management

• Security Management

• OSS Administration

Key Tasks:

• Leadership & Management of NOC functions

• Ensures Escalation control and management for Network events

• Ensures OSS tool requirements and development plan

• Ensures security of the Network; and NOC premises

• Outage Reporting and management of follow-up actions

• Provides NOC daily, weekly and monthly reports for Operations
Director

• 3rd Party Liaison for Network Event based KPI’s

• Coach Team Leaders and Individuals regarding O&M procedures

• Undertake special assignments to resolve Network Operations issues

• Ensure that PM, CM and FLM process and interaction with
corresponding interfases are beeing followed by all NOC teams.

Key Competencies:

• Leadership

• Network Operations Management

• Fault Management

• 3rd Party Management

• People Management

• Process Management

• Communication skills

• Customer Service

Key Interfaces:

• Report to Network Operations Manager

• Customer Care

• Field Operations

• Technical Support

• 3rd Party Network suppliers



Experience:

• At least two year hands on experience in O&M of NSN 2G and 3G Radio
equipment

• Seven years experience in operating telecommunication networks

• Experience in Nokia Net Act tools (Reporter, Element Managers, CM
tools etc)

• 4 NOC Team management experience

• Experience in communicating with different groups/teams in a
multicultural environment



Education:

• MSc., BSc./BS in Telecom or equivalent.



NOC SHIFT LEADER

Main Purpose of Role:

To provide 24x7 centralized cover for corrective maintenance and the
execution of WO/RFC orders or any other WO/RFC assigned outside of
normal working hours

Main Responsibility Areas:

• Management of Shift teams

• Trouble Ticket & WO/RFC Dispatch & Admin

• Shift scheduling

• Develops shift technical capability

• Supports Escalation Management

• Supports Fault Management reporting

Key Tasks:

• Lead and coach the shift organisation

• Ensure resources available 24x7 with appropriate support mechanisms
to cover absence

• Ensures Escalations

• Ensures appropriate technology cover per shift

• Ensures smooth shift handovers

• Ensures Alarm Monitoring capability

• Ensures Fault Localization capability

• Ensures Fault Correction capability

• Ensures Fault Verification Testing capability

• Ensures WO/RFC dispatch execution capability

• Ensure Netact and other NOC tools are available permanently
avaialble by liaising with OSS team. Database shall be be very well
configured and updates.

Key Competencies:

• Leadership

• Analysis capabilities

• People Management

• Process Management

• Fault Management

• Escalation Management

• Technology skills as appropriate

• Motivational Skills

• Report preparation

• Trouble Ticketing and Work order aspects

Key Interfaces:

• Report to NOC Manager

• Field Operations

• Technical Support

• Configuration Management



Experience:

• 3 years of experienece in similar positionNokia

• 5 year of expereince in BSS GSM

• Experience with Microsoft products: Outlook, Office suite, Internet
usage.



Education :• MSc., BSc. / five years industry experiance



PERFORMANCE MANAGEMENT ENGINEER




Main Purpose of Role:

End-to-end responsibility for Performance Management with key
objectives of network performance reporting and analysis

Main Responsibility Areas:

• Leadership and Management of the team (Management role only)

• Coaches and develops team (Management role only)

• Ensures Network Performance data availability

• Network Performance reporting

• Network data warehousing

• Network enhancement identification

• Maintenance and development of PM tools

• Represents Network Operations at Engineering meetings

Key Tasks:

• Sets KPI definition/threshold/formulae for reporting purposes

• Sets up data collection schedules & post processing

• Sets up Report Templates for Management, Planning & Acceptance

• Network KPI report production and analysis for Management &
Engineering

• Proactive maintenance (trend analysis)

• Supports Network acceptance through reporting and analysis

• Liaises with Network Planning to agree improvement plans

• Reporting Tools/Database development

• Ensuring the availability of network performance data

• Supports the evolution/dimensioning of future capacity needs

• Supports Fault management

• Supports Configuration Management

Key Competencies:

• Communication skills: Meetings, presentaions, coordinations with
different internal and external teams

• Performance Management

• Process Management

• Analytical and conceptual thinking skills

• Report writing

• Database management

• Technical skills as appropriate

• RF engineering

• Excelent computer skills: programing lenguage, SQL, Excel (macros),
Power point.

• Very good command of Netact: Reporting Suite, Report Builder, SQM.

• In-depth knowledge of major NSN radio/core network PM stats ,
counters and reports

Key Interfaces:

• Report to NOC Manager or PM Team leader (when available)

• Configuration Management

• Technical Support

• Fault Management

• Network Planning

• Customer

Key Performance Measures:

• Network Key Performance Indicators

• Reporting schedules met

• Network Planning feedback on enhancement ideas

Experience

• At least three year hands on experience in a similar position

• At least 2 years of experience in operations & Maintenance of
Cellular networks

• Experience in Performance management or RF optimization



Education

• MSc., BSc. / Minimun 5 years industry experience



SLM POWER ENGINEER





To provide the highest level of technical expertise in Power systems
(AC/DC) and infrastructure (shelter, tower, etc.) to support all
Network Operations functions and interface with local commercial
powers suppliers, vendors Care/Support functions on technical matters
for all power systems in scope.

Main Responsibility Areas:

• Giving technical support skills in Power systems and equipments.

• Fault Management technical support

• FLM and FLM subcontractors technical support

• Techinical escalations to vendors, CARE and NSN departments in
charge of power or infrestructure for more specialized support

• Liaise wirth FLM Coordinators for FLM subcontractor supervision

• Support on shelter, tower, etc. or intrestructure issues.

Key Tasks:

• Provides technical support 24x7 (Call-out)

• Provides technical support for complex technical matters until
resolved

• Provides technical support to CM, NI, Planning to plan/execute
network changes in Power matters.

• Provides technical expertise for investigations into major outages

• Drafts technical reports as required by NOC management

• Supports technical competence development for Power systems Net Ops
functions and FLM subcontractors.

• Writes and executes routine maintenance checks to power and
intraestructure and FLM procedures.

• Liaise with FLM, Cutomer technical teams, comercial power suppliers
to solve or improve technical issues as per Service Level Agreement
requirements

• Preventive, corrective maintenance, generator refueling process
description and supervise right execution.

• Periodic revision of TT, availability and alarms reports generated
by NOC and Netact.

• Acceptances of AC/DC power systems, shelter and infrestructure from
delivery on or before handover to operations

• Liaise with FLM coordinator for co-operating and co-coordinating
with power/infrestructure (tower, shelter, etc.) vendors, comercial
power providers for administrative and technical issues (upgrades,
faults – emergency, payments, etc.)

• Troubleshooting and diagnostics support to NOC monitoring and field
maintenance

• Support to the remote and on-site restoration of power element
functionality as defined in the agreed escalation plans.

• Any techical and administrative issue on infrestructure (tower,
shelter, etc) are included as well

Key Competencies:

• Technical skills for fault resolution

• Technical skills for in electromechanical matters (AC/DC Power
systems, infrestructures, etc.) and equipments.

• Good knowledge of local power/infrestructructe problems and
external players involved.

• Analytical and conceptual thinking, problem solving ability

Key Interfaces:

• Report to Access Manager

• NOC Shift

• Field Maintenance

• Performance Management

• Network Planning

• Vendor Care/Support organizations

• Local comercial power providers

Experience

• 7 years of experience in electromechanical enginering in the
telecom market.

• 4 years of expereince with power systems for telecommunication
equipments.

• At least three years hands on experience in a similar position

• Planning and organising experience

• Experience in communicating with different groups and teams.
Ability to adapt to work in a multicultural environment



Education

• MSc., BSc. Electrical, Electromechanical, etc./ 7 years industry
experience


Feel free to call me at +603 79603292 / 7960 6589 / 7960 3275 or
email to sahira.rahman@connect44.com