1 Maintenance operations Manager**
Role

Manage the maintenance operations of the client’s telecommunications
network(s) within the time, cost, quality and risk parameters defined under
the client’s SLA and the Manager’s KPIs.

The Key Responsibility Areas are:

· Ensure that network faults are managed network are solved
correctly and timely

· Plan that the correct number of skilled resources/spare parts are
always available for field support when the managed network grows

· Manage the implementation of certain Operation & Maintenance
processes

· Responsible for coordinating the First Line Maintenance support
for 3rd party equipment

· Ensure the correct recruitment/subcontractor selection to First
Line Maintenance.
Key Performance Measures

The goals and targets to be achieved are: To manage a maintenance team that
provides preventative and responsive maintenance to maintain the client
network (including tower, hut, power, radio, transmission and TI equipment)
on the field according to the SLA and KPIs.
Competencies

Competencies Required or Recommended:

· Subcontractor management capabilities

· Negotiation and relationship management skills

· Reporting and logistic skills

· Co-operation between customer, Nokia O&M team and subcontractor(s)
Experience

· Experience Required or Recommended:

· Experience in Nokia BSS/RAN/TRS equipment or 3rd party TRS
equipments

· Experience in subcontractor management

· Experience in operating telecommunication networks
Education

Education Required or Recommended:

· Degree educated in Telecommunications / or similar years of exp.




1 NSC Manager** Role

Manage the planned maintenance program, surveillance team and trouble ticket
management processes in the Network Service Centre.
Responsibility Areas

The Key Responsibility Areas are:

· Manage assigned network SLA and KPIs

· Recruit and manage NSC staff

· Coordinate planned maintenance and trouble ticket management

· Coordinate with NSN service for response, reporting, feedback for
NSN clients

· Coordinate other NSC team leaders to optimise response / hand over
/ processes
Key Performance Measures

The goals and targets to be achieved are: An NSC team that performs well and
detects the faults and escalates them as agreed with the customer.
Competencies

Competencies Required or Recommended:

· Excellent organization, administrative and decision making skills

· Efficient NSC task management, admin/paper works, initiative

· Understand criteria for NSN SLAs

· Manage client relationship

· Communicate well, cool under pressure

· Draft reports, plan work tasks

· Supervise NSC subordinates

· Accuracy and attention to detail

· Knowledge of English and the local language

· Team player and supportive of others
Experience

Experience Required or Recommended:

· Telecoms technical background

· Operating telecommunication networks / NOC / call centre / service
centre

· NSN Network

· Managing a call team
Education

Education Required or Recommended:

· Technical background is ideal


Education

Education Required or Recommended:

· Degree educated in Telecommunications or similar years of
experence

Contact Jason Duviau